Degraded performance in Confluence and Jira for Microsoft Edge users
Incident
Report for Jira Align
Resolved
An update has been released by Microsoft to resolve this issue for users of the Edge browser. To verify that you are running the required version of Edge, you can navigate to edge://components/ in the address bar, click the 'Check for update' button for the 'Trust Protections List', ensuring that you are on version 1.0.0.31 or higher to ensure you are running the version that contains the fixed release.
All Edge browsers should otherwise receive this update within 10 hours without user intervention.
All Edge browsers should otherwise receive this update within 10 hours without user intervention.
Monitoring
We have identified the root cause of the Microsoft Edge 140 tracking prevention issue and have mitigated the problem and we continue monitoring closely. The issue has been mitigated however it will not be considered resolved until Microsoft issues an updated version of the Edge browser scheduled for September 18th. This will be the last update until the issue is resolved.
Update
We continue to work on resolving the Microsoft Edge 140 tracking prevention issue for Confluence, Jira Work Management, Jira Service Management, Jira, Jira Align, and Jira Product Discovery. We have identified the root cause and are working on solutions for each product. We will provide the next update within three hours.
Update
Our team is aware that the incorrect classification of Atlassian sites as advertising has been resolved, however these changes will take some time to propagate out to users since we are waiting for Edge from Microsoft to incorporate the changes.
We are continuing to monitor the situation and will provide further update when we are able to confirm that the issue is resolved.
We are continuing to monitor the situation and will provide further update when we are able to confirm that the issue is resolved.
Identified
Important Update on Attachment Issues with Edge 140 and Atlassian Products
We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.
The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.
Recommended Workarounds:
- Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge.
- Alternatively, add an 'Exception' for the URL you use to access Atlassian products.
- Use a different browser, such as Chrome, Firefox, or Safari.
This issue only affects Microsoft Edge. Other browsers are not affected by this issue.
Thank you for your patience as we work through this issue. We'll provide updates as they become available.
We've identified an issue affecting images, media, and Whiteboards in Confluence and Jira for users who have upgraded to Microsoft Edge version 140.0.3485.54 with Strict tracking prevention enabled. These settings can block media (images and videos) content from loading, uploading, or opening.
The issue is triggered by Edge's Strict tracking prevention incorrectly classifying Atlassian as advertising, impacting functionality.
Recommended Workarounds:
- Switch your tracking prevention settings from 'Strict' to the 'Balanced (Recommended)' mode in Edge.
- Alternatively, add an 'Exception' for the URL you use to access Atlassian products.
- Use a different browser, such as Chrome, Firefox, or Safari.
This issue only affects Microsoft Edge. Other browsers are not affected by this issue.
Thank you for your patience as we work through this issue. We'll provide updates as they become available.
Investigating
We are investigating cases of degraded performance for Confluence and Jira Cloud customers using Microsoft Edge. We will provide more details as they emerge.
This incident affected: Pod 1, Pod 2, Pod 3, Pod 4, Pod 5, Pod 6, Pod 7, Pod 8, Pod 9, Pod 10, Pod 11, Pod 12, Pod 13, Pod 14, Pod 15, Pod 16, Pod 17, Pod 18, Pod 19, Pod 20, Pod 21, Pod 22, Pod 23, Pod 24, Pod 25, Pod 26, Pod 27, Pod 28, Pod 29, Pod 30, Pod 31, Pod 32, Pod 33, Pod 34, Pod 35, Pod 36, Pod 37, Pod 38, Pod 39, Pod 40, Pod 41, Pod 42, Pod 43, Pod 44, Pod 44, Pod 45, Pod 46, Pod 47, Pod 48, Pod 49, AWS ec2-us-east-2, AWS ec2-eu-central-1, AWS ec2-ap-southeast-2, AWS rds-ap-southeast-2, AWS rds-eu-central-1, AWS rds-us-east-2, AWS elb-ap-southeast-2, AWS elb-eu-central-1, AWS elb-us-east-2, AWS glue-ap-southeast-2, AWS glue-eu-central-1, AWS glue-us-east-2, AWS ses-ap-southeast-2, AWS ses-eu-central-1, AWS ses-us-east-1, and Cloudflare Network.