Customers may experience delays receiving emails
Incident
Report for Jira Align
Resolved
Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.
Investigating
We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
This incident affected: Pod 1, Pod 2, Pod 3, Pod 4, Pod 5, Pod 6, Pod 7, Pod 8, Pod 9, Pod 10, Pod 11, Pod 12, Pod 13, Pod 14, Pod 15, Pod 16, Pod 17, Pod 18, Pod 19, Pod 20, Pod 21, Pod 22, Pod 23, Pod 24, Pod 25, Pod 26, Pod 27, Pod 28, Pod 29, Pod 30, Pod 31, Pod 32, Pod 33, Pod 34, Pod 35, Pod 36, Pod 37, Pod 38, Pod 39, Pod 40, Pod 41, Pod 42, Pod 43, Pod 44, Pod 44, Pod 45, Pod 46, Pod 47, Pod 48, Pod 49, AWS ec2-us-east-2, AWS ec2-eu-central-1, AWS ec2-ap-southeast-2, AWS rds-ap-southeast-2, AWS rds-eu-central-1, AWS rds-us-east-2, AWS elb-ap-southeast-2, AWS elb-eu-central-1, AWS elb-us-east-2, AWS glue-ap-southeast-2, AWS glue-eu-central-1, AWS glue-us-east-2, AWS ses-ap-southeast-2, AWS ses-eu-central-1, AWS ses-us-east-1, and Cloudflare Network.